Question 1

How do I apply for a Nimo Forex Card?

Accepted Answer

You can apply for a Nimo Forex Card through our mobile app or website. Simply sign up, load funds, and get started. Virtual cards are available instantly, and physical cards can be delivered to your doorstep.

Question 2

What currencies can I load on the card?

Accepted Answer

Nimo Forex Cards support all major international currencies, including USD, EUR, GBP, AUD, CAD, SGD, AED, and many more. Check the app for the full list.

Question 3

Can I lock in exchange rates while loading my card?

Accepted Answer

Yes! With Nimo Forex Cards, you can lock in real-time exchange rates while loading funds, protecting you from currency fluctuations.

Question 4

Where can I use my Nimo Forex Card?

Accepted Answer

You can use your card anywhere in the world where Visa/Mastercard is accepted, including ATMs, retail stores, and online platforms.

Question 5

Can I withdraw cash from ATMs with my Forex Card?

Accepted Answer

Yes! You can withdraw local currency from ATMs worldwide. Many ATMs are fee-free when you use your Nimo Forex Card.

Question 6

What is the difference between a virtual and physical forex card?

Accepted Answer

A virtual forex card is issued instantly and can be used for online transactions immediately. A physical card is delivered to your address within 5-7 business days and can be used for in-store purchases and ATM withdrawals.

Question 7

How do I reload my Nimo Forex Card?

Accepted Answer

You can reload your card anytime through the Nimo app using UPI, net banking, or bank transfer. The funds are credited instantly.

Question 8

What are the exchange rates at nimo?

Accepted Answer

We offer the most competitive exchange rates in the market with zero hidden charges. Rates are updated in real-time and you can check them on our app or website.

Question 9

Can I exchange currency at a nimo branch?

Accepted Answer

Yes! Visit any of our branches in Bangalore, Chennai, Tirupathi, or Shivamogga for instant currency exchange at competitive rates.

Question 10

What documents do I need for currency exchange?

Accepted Answer

You need a valid passport, visa (if applicable), and air ticket for buying foreign currency. For selling foreign currency, you need your passport and a currency declaration form.

Question 11

Is there a minimum or maximum amount for exchange?

Accepted Answer

There is no minimum amount. The maximum limit is as per RBI guidelines - USD 250,000 or equivalent per financial year under the Liberalised Remittance Scheme (LRS).

Question 12

How do I set rate alerts?

Accepted Answer

Use our website or app to set rate alerts for your preferred currency. We will notify you via email when the rate reaches your target level.

Question 13

How do I send money abroad using Nimo Remittance?

Accepted Answer

Open the Nimo app, select 'Remittance', enter the recipient's details, choose the destination country and currency, enter the amount, and confirm the transfer.

Question 14

What are the charges for international remittance?

Accepted Answer

Nimo offers competitive and transparent pricing for remittances. The exact fees depend on the destination country and transfer amount. You can see the full breakdown before confirming.

Question 15

How long does an international transfer take?

Accepted Answer

Most transfers are completed within 24-48 hours. Some corridors support instant transfers. You can track the status in real-time through the app.

Question 16

Which countries can I send money to?

Accepted Answer

Nimo supports remittances to over 100 countries worldwide including the US, UK, Canada, Australia, UAE, Singapore, and many more.

Question 17

Is there a limit on how much I can send?

Accepted Answer

As per RBI guidelines, you can remit up to USD 250,000 per financial year under the Liberalised Remittance Scheme (LRS). Individual transaction limits may vary.

Question 18

How do Nimo Corporate Cards work?

Accepted Answer

Nimo Corporate Cards are designed for businesses to manage employee travel and international expenses. Companies can issue multiple cards, set spending limits, and track expenses in real-time.

Question 19

Can I set spending limits on corporate cards?

Accepted Answer

Yes, administrators can set individual spending limits on each corporate card, define usage categories, and manage all cards from a centralized dashboard.

Question 20

What reports are available for corporate accounts?

Accepted Answer

We provide comprehensive reports including transaction history, expense categorization, department-wise spending, currency-wise breakdowns, and GST-compliant reports.

Question 21

How many employee cards can a company issue?

Accepted Answer

There is no limit on the number of employee cards. You can issue as many cards as needed and manage them all from the corporate dashboard.

Question 22

How do I create a Nimo account?

Accepted Answer

Download the Nimo app from the App Store or Google Play, sign up with your phone number and email, complete the KYC verification, and you're all set.

Question 23

How do I reset my Nimo account password?

Accepted Answer

Go to the login page, click 'Forgot Password', enter your registered email or phone number, and follow the instructions to reset your password.

Question 24

How do I download and set up the Nimo app?

Accepted Answer

The Nimo app is available on both the App Store and Google Play. Download it, create your account, complete the verification process, and start using Nimo services.

Question 25

Is the Nimo app available on both Android and iOS?

Accepted Answer

Yes, the Nimo app is available for download on both Google Play Store for Android and the Apple App Store for iOS.

Question 26

What KYC documents are required?

Accepted Answer

You need a valid government-issued photo ID (Aadhaar, PAN card, or passport) and a selfie for verification. The process is quick and can be completed within the app.

Question 27

How can I contact support for assistance?

Accepted Answer

You can reach our customer support team 24/7 through the Nimo app, email at support@nimoforex.com, or call +91-91099-10995.

Question 28

Is nimo RBI licensed?

Accepted Answer

Yes, nimo operates under Paywize Forex Pvt Ltd which is a Reserve Bank of India (RBI) licensed Full Fledged Money Changer (FFMC). Your transactions are fully compliant with Indian regulations.

Question 29

How is my data protected?

Accepted Answer

We use bank-grade encryption (AES-256) for all data, comply with PCI-DSS standards, and follow strict data protection policies. Your personal and financial data is never shared with third parties.

Question 30

What happens if I lose my card?

Accepted Answer

You can instantly lock your card from the Nimo app. Contact our 24/7 support team to get a replacement card issued. Your balance remains safe and can be transferred to a new card.

Question 31

Does nimo charge any hidden fees?

Accepted Answer

No. At nimo, we believe in complete transparency. All fees and charges are clearly displayed before you confirm any transaction. There are zero hidden charges.

Frequently Asked Questions